Michelle Anderson Burgess

About Me

I am a trustworthy employee seeking a position as a business analyst with excellent communication and judgment. Performing complex tasks requires positive thinking and resourcefulness.

Skills

Cloud & Monitoring

AWS Certified Cloud Practitioner
Geneos, Splunk, Grafana
AppDynamics

Programming & Tools

Python, Java, Unix, Elixir, R
Node.js, CSS
Jupyter, Bash, Bitbucket

Data & Visualization

Pandas, SQL
Tableau, Power BI
Data Analysis & Modeling

Database Experience

Oracle, Cassandra
MongoDB, SQL

Support & Operations

Troubleshooting & Escalation
Customer Support: Chat, Email, Phone
ServiceNow, Knowledge Base

Project Experience

Software Development Lifecycle
Product & Platform Expertise
Feedback & Continuous Improvement

Experience

Currently a full-time graduate of National University with a Master's in Data Science, studying for the PMP certification exam.

JPMorgan Chase & Co.

Production Management / Application Support – Real-time Payments
Tampa, FL | Sept 2017 – June 2021

Supported real-time payment systems using Geneos, Splunk, Grafana, and AppDynamics to ensure 24/7 system stability.
Worked on high-performance financial applications utilizing Kafka, microservices, and cloud-based solutions.
Performed database maintenance with Oracle, Cassandra, MongoDB, and SQL.
Used ServiceNow for incident tracking and Bitbucket, Bash, and Python for DevOps tasks.

Burgess Marketing

Owner / Consultant
Brandon, FL | May 2008 – June 2017

Managed all phases of the Software Development Life Cycle (SDLC) for small business clients.
Designed and implemented websites that improved customer engagement and lead generation.

Harcourt Education

Software Developer
Orlando, FL | Aug 2004 – Sept 2007

Developed and maintained PowerBuilder applications and Crystal Reports for internal systems.
Collaborated with cross-functional teams to enhance the Order Entry and Health Science systems.

London Bridge, Inc.

Software Developer
Lake Mary, FL

Sherikon, Inc.

Software Engineer
Orlando, FL

Computer Sciences / Raytheon (CSR)

Software Engineer
Cape Canaveral AFS, FL

Awards & Acknowledgements

Toastmasters International – Competent Communicator | June 2019
Completed 10 speech projects focused on speechwriting, delivery, research, and visual aids.
1st Place Winner – 2015 Startup Design & 2016 Startup Beverage Edition
Recognized by Tampa Startup Weekend for innovation and entrepreneurship.
American Businesswomen’s Association (ABWA)
President, VP, Treasurer for Brandon Sunburst Chapter (2010–2015).
Brandon Chamber of Commerce – Ambassador of the Month
Honored Nov 2010 and Oct 2009 for volunteer engagement.

Education

National University (formerly Northcentral University) – M.S. Data Science, GPA 3.93 | 03/2024

Florida State University, Tallahassee, FL – B.S. in Electrical Engineering/Computer Science | 12/1989

Contact

Email: m.burgess8553@o365.ncu.edu

LinkedIn: linkedin.com/in/micheycards